Terms and Conditions

The Greater Sudbury Cleaning Services terms and conditions are the ground rules for using greatersudburycleaningservices.com and for booking cleaning services from the company anywhere in Greater Sudbury, Ontario. They exist so both sides know what to expect: what a quote covers, how scheduling works, what happens when plans change, and how concerns get resolved. By using this website or booking a service, you agree to the terms on this page.

Quotes and Booking

All quotes are free and provided based on the information you give us about your space. If the condition or scope of the job differs materially from what was described, we will discuss any adjustment with you before doing additional work.

Scheduling and Cancellations

We ask for reasonable notice if you need to cancel or reschedule a visit, so the time can be offered to another customer. Repeated last-minute cancellations may affect scheduling priority.

Access and Safe Working Conditions

You agree to provide access to the property at the scheduled time and a safe working environment for our team. Please secure pets that may be anxious around visitors, and let us know about anything in the home we should be aware of.

Satisfaction and Concerns

If something about your clean is not right, tell us within 24 hours and we will make it right. We would always rather fix a concern than lose your trust.

Liability

Greater Sudbury Cleaning Services takes care in your space. In the unlikely event of damage caused by our team, notify us promptly so we can resolve it fairly. We are not responsible for pre-existing damage or wear.

Website Content

Content on this website is provided for general information and may change without notice. All content belongs to Greater Sudbury Cleaning Services and may not be reproduced without permission.

Recurring Service

Recurring schedules (weekly, bi-weekly, or monthly) continue until you change or cancel them, and you can do either at any time with reasonable notice. If a scheduled visit falls on a holiday or a day the property is unavailable, we will work with you to rebook rather than skip the clean.

Quotes

A quote describes the work discussed at the time it was given. If you add rooms, services, or a significantly different condition to the job later, the quote gets revisited together before the work happens. No surprise charges, in either direction.

Weather and Access Delays

Northern Ontario winters occasionally interfere with the best-laid schedules. When a storm, road closure, or unsafe driving conditions delay a visit, the team contacts you as early as possible to rebook. The same courtesy is appreciated in reverse: if snow or an emergency blocks access to your property on cleaning day, call and the visit moves with no hard feelings.

Changes to These Terms

Greater Sudbury Cleaning Services may update these terms from time to time. The current version always lives at this page with its "last updated" date shown above. Continued use of the website or services after a change means you accept the updated terms.

Contact

Questions about these terms: call 705-241-0456 or use the contact form. A quick phone call sorts out most questions about scope, scheduling, or anything else on this page faster than email.