Privacy Policy
The Greater Sudbury Cleaning Services privacy policy is the company's plain-language statement of how personal information is collected, used, stored, and protected when you visit greatersudburycleaningservices.com or book a cleaning service. Greater Sudbury Cleaning Services ("we," "us") collects only what is needed to quote and deliver cleaning services in Greater Sudbury, Ontario, and this page explains exactly what that means and the choices you have.
Information We Collect
When you request a quote or contact us, we collect the information you provide: your name, phone number, email address, and details about the cleaning you need. Our website host may also collect standard technical logs (IP address, browser type, pages visited) to keep the site secure and functioning.
How We Use Your Information
- To respond to your quote request and communicate about your service.
- To schedule, perform, and follow up on cleaning services.
- To improve our website and services.
We do not sell, rent, or trade your personal information to third parties. We share information only with service providers that help us operate (for example, our booking and messaging tools), and only as needed to serve you.
Cookies and Analytics
Our website may use basic analytics to understand how visitors use the site. You can disable cookies in your browser at any time without losing access to the site's content.
Data Retention
We keep contact and service records only as long as needed to serve you and meet our legal obligations, then delete or anonymize them.
Your Rights
You may ask us at any time to access, correct, or delete the personal information we hold about you. Call 705-241-0456 or use the contact form and we will respond promptly.
Third-Party Services
The website is hosted on a third-party hosting platform and may embed services such as Google Maps and Google Fonts, which load content from Google's servers when a page renders. Quote form submissions are relayed through our booking and customer-management tools so the team can respond to you. Each of those providers processes data under its own privacy policy, and we share only the information needed for the specific function, such as delivering your quote request to the person who calls you back.
Children's Privacy
The website is intended for adults arranging cleaning services. We do not knowingly collect personal information from children. If you believe a child has submitted information through the site, contact us and we will delete it.
Where Your Information Lives
Contact details and service records are stored in the business tools Greater Sudbury Cleaning Services uses to schedule work and communicate with customers. Access is limited to the people who need it to serve you. We do not publish, sell, or trade customer lists, and we do not send marketing you have not asked for.
Changes to This Policy
When this policy changes, the updated version is posted on this page with a new "last updated" date. Material changes that affect how your existing information is handled will be flagged clearly at the top of the page.
Common Privacy Questions
Does Greater Sudbury Cleaning Services sell my information?
No. Customer information is never sold, rented, or traded. It is used to quote, schedule, and deliver your cleaning service, and for nothing else.
Can I get a quote without submitting the form?
Yes. Call 705-241-0456 and nothing is collected beyond what you choose to share in the conversation. The form simply saves a phone call for people who prefer to write.
How do I have my information deleted?
Call 705-241-0456 or ask through the contact form. Records are deleted or anonymized promptly unless a legal obligation requires keeping them longer.
Contact
Questions about this policy can be directed to Greater Sudbury Cleaning Services by phone at 705-241-0456 or through the contact form. If you would rather ask in person, mention it when the team is at your home or business and Sandra will follow up.